Privacy Policy

Effective Date: March 3, 2026

1. Introduction

Welcome to Grokers ("we," "our," or "us"). We provide food delivery, grocery distribution, and retail services through our mobile application and affiliated platforms.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

Account Credentials: Name, email, phone number, login details.
Profile Data: Preferences and profile information.
Delivery Details: Addresses and delivery instructions.
Financial Data: Processed securely by third-party providers.

3. Location Information

Real-Time Location: For live delivery tracking.
Background Location: For drivers to optimize delivery routes.
Device Location: To improve delivery accuracy and recommendations.

You can disable location access anytime in your device settings, but some features may not work properly.

4. Order and Transaction Data

Order history and purchase patterns
Transaction records (excluding full card details)
Delivery instructions
Promotions and loyalty usage

5. How We Use Your Information

To process and deliver orders
To connect users, drivers, and merchants
To provide customer support
To improve app performance
To send order updates and notifications
To prevent fraud and ensure security

6. Sharing of Information

We may share data with:

Payment Processors: Payments are processed securely via Stripe and other certified third-party providers to facilitate transactions.
Delivery Partners: To coordinate logistics and complete deliveries.
Merchants: Including restaurants, grocery stores, and retail partners to fulfill your orders.
Technology Service Providers: For hosting, analytics, and infrastructure support.

We may also disclose data if required by law, legal processes, or governmental requests.

7. Data Security

We implement industry-standard security measures including encryption and secure servers. However, no system is 100% secure.

8. Your Rights and Choices

Update your account information
Control location permissions
Request account deletion
Opt-out of marketing communications

9. Cookies and Analytics

We use analytics tools to improve performance and user experience.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect their data.

11. Third-Party Services

Third-party services (such as payment providers) operate under their own privacy policies.

12. Data Retention

We retain data only as long as necessary for business and legal purposes.

13. Changes to This Policy

We may update this policy from time to time. Continued use means you accept updates.